#0 - July 18, 2010, 4:04 a.m.
and Gm has close ticket
Got Account Back But Gear Still Missing
and Gm has close ticket
#2 - July 18, 2010, 4:09 a.m.
Q u o t e:
Just got my hacked account after 5 days but BoA gear missing
and Gm has close ticket
It is likely that the items were missed during the investigation, Angus. If you haven't already please submit an in-game petition, if you can list the items and which character had them that should help in their quest to find and replace them.
#4 - July 18, 2010, 4:17 a.m.
Q u o t e:
What a another 5 days wait plus gears missing on 2 toons
Not necessarily. Follow up investigations are usually much faster.
#8 - July 18, 2010, 4:29 a.m.
Q u o t e:
What a another 5 days wait plus gears missing on 2 toons and I have not got any email for GM
I'm not certain why you repeated yourself and added to it, Angus.
When did this compromise supposedly occur? Is this on a different account? From what I can see on this one we were only able to restore some characters. It is important to note that no restoration is ever guaranteed, though we try to repair what damage we can we must be able to verify the loss.
What characters are you missing items on?
#11 - July 18, 2010, 5:09 a.m.
Q u o t e:
75 warlock (Vampyric) and 77 rogue ( Próximo) I do not care about the other gearor bags only the BoA
Unfortunately it does look like the compromise may have taken place beyond our ability to provide much of a restoration, Angus.
I'm looking through the items that may be available for restoration but thus far I don't see any Bind on Account items on Vampyric.
Próximo, has a couple of Bind on Account items plus a number of PvP items. I find no other items of value that was recently deleted/sold.
You have another Proximo that needs to be logged into and a new name selected, that's your Death Knight. The character you are posting on seems to have had a number of Bind on Account items that were destroyed a couple of months ago. Though I can't verify why they were destroyed it is possible that we'll be able to restore them. Your Paladin looks like he may have a couple of items that may be recoverable.
Your level 7 Orc Warrior holds 3 Bind on Account items.
My recommendation, Angus, is to submit a petition. Ask if we can restore the Bind on Account items lost on Angus as well as some items on your Paladin.
#14 - July 18, 2010, 6:04 a.m.
Q u o t e:
Thx for your help but still missing 2 items
Swift Hand of Justice
Inherited Insignia of the Horde
the rest I farm on my main
thx for your help and time
Próximo, level 77 Undead Rogue, both items are equipped in the characters trinket slots.
If you had a different set of these I'm sorry but they are not recoverable.