Got Account Back But Gear Still Missing

#0 - July 18, 2010, 4:04 a.m.
Blizzard Post
Just got my hacked account after 5 days but BoA gear missing
and Gm has close ticket
#2 - July 18, 2010, 4:09 a.m.
Blizzard Post
Q u o t e:
Just got my hacked account after 5 days but BoA gear missing
and Gm has close ticket


It is likely that the items were missed during the investigation, Angus. If you haven't already please submit an in-game petition, if you can list the items and which character had them that should help in their quest to find and replace them.
#4 - July 18, 2010, 4:17 a.m.
Blizzard Post
Q u o t e:
What a another 5 days wait plus gears missing on 2 toons


Not necessarily. Follow up investigations are usually much faster.
#8 - July 18, 2010, 4:29 a.m.
Blizzard Post
Q u o t e:
What a another 5 days wait plus gears missing on 2 toons and I have not got any email for GM


I'm not certain why you repeated yourself and added to it, Angus.

When did this compromise supposedly occur? Is this on a different account? From what I can see on this one we were only able to restore some characters. It is important to note that no restoration is ever guaranteed, though we try to repair what damage we can we must be able to verify the loss.

What characters are you missing items on?
#11 - July 18, 2010, 5:09 a.m.
Blizzard Post
Q u o t e:
75 warlock (Vampyric) and 77 rogue ( Próximo) I do not care about the other gearor bags only the BoA

Unfortunately it does look like the compromise may have taken place beyond our ability to provide much of a restoration, Angus.

I'm looking through the items that may be available for restoration but thus far I don't see any Bind on Account items on Vampyric.

Próximo, has a couple of Bind on Account items plus a number of PvP items. I find no other items of value that was recently deleted/sold.

You have another Proximo that needs to be logged into and a new name selected, that's your Death Knight. The character you are posting on seems to have had a number of Bind on Account items that were destroyed a couple of months ago. Though I can't verify why they were destroyed it is possible that we'll be able to restore them. Your Paladin looks like he may have a couple of items that may be recoverable.

Your level 7 Orc Warrior holds 3 Bind on Account items.

My recommendation, Angus, is to submit a petition. Ask if we can restore the Bind on Account items lost on Angus as well as some items on your Paladin.
#14 - July 18, 2010, 6:04 a.m.
Blizzard Post
Q u o t e:
Thx for your help but still missing 2 items

Swift Hand of Justice

Inherited Insignia of the Horde

the rest I farm on my main


thx for your help and time


Próximo, level 77 Undead Rogue, both items are equipped in the characters trinket slots.

If you had a different set of these I'm sorry but they are not recoverable.