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Authenticator Locked Out

Forum Avatar
Darknerd
#0 - July 13, 2010, 8:54 p.m.
Blizzard Post
so yeah my phone lost sync somehow and now BMA reset and im stuck with a BMA giving me bad codes so i can't access my account anymore , help?
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Orlyia
#1 - July 13, 2010, 8:57 p.m.
Blizzard Post
This isn't showing locked, so I suspect you've been assigned a new serial number.

In a case like that, calling Billing is the quickest means to get this resolved.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


You can also utilize this webform, but it may take just a bit longer.

http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26361
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Orlyia
#4 - July 13, 2010, 9:09 a.m.
Blizzard Post
Q u o t e:
correct , as the blue said i know my Serial got reset but now im stuck waiting on blizzard billing dep to open :(


Aye, and that is really for your protection. "Real" authenticators take a bit of verification just to make sure no one else is trying to remove it. I'm sure you can appreciate how that is necessary.