#3 - July 13, 2010, 7:27 a.m.
Q u o t e:
While I was on vacation, i was hacked. Before i left i was level 74, now i am lvl 78. ON top of that I HAVE AN AUTHENTICATOR on my accout. before i left i did not have an authenticator on my account. Blizzard please help me...
Ok, Evil, let me bring you up to speed on this.
They were actively in the account, so I have asked this be locked down for you. That will boot them off and keep them out until you can make sure of your security.
You should be getting an email with instructions on how to unlock this. What is vital at this point is finding out how they got hold of your password and ID. If that isn't determined, the chances of them getting right back in are VERY high.
Also, make certain your email account is also secure - those can become compromised as well. Worth checking to make sure no one has entered a forward on it as well.
Once you are certain your system and email are secure, follow those directions, and report the damages as soon as possible ingame.
The physical authenticators are temporarily out of stock - but we hope to have more in soon.
This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244
You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.
Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6
Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109