#0 - July 9, 2010, 3:05 a.m.
My Acount
#2 - July 9, 2010, 3:11 a.m.
Q u o t e:
I just got a new laptop and i was installing wow .... after everything i installed i tried to login and i have the battle.net stuff for more security. Well i typed in everything correctly and it denied it .... i changed my password after 7 try's and it still denied it is it because of my authenticator ... i have the iphone app for it and used it for my account a little while ago pls help
This doesn't look locked, Cosco - are you certain you are using the correct password from your last reset?
Billing is still open for a little while, you may want to try giving them a call on this. Would your mobile app have reset it's serial number for any reason? You might also want to try the re-sync function on it.
Billing and Account Services
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#7 - July 9, 2010, 3:22 a.m.
Q u o t e:
Ohh thankyou for all your help but I found a button under the code to re-sync it and it did it but i typed my account info in and its still denied
If your phone actually got reset - it also likely got a new serial number, which in effect gives you a new authenticator.
You'll want to contact Billing for assistance in removing the current one and getting the new one entered in.