Que is full, need help.

#0 - July 14, 2010, 11:26 p.m.
Blizzard Post
I got hacked last night, My toons i guess are getting rolled back. But I cannot log on them. I have gotten rolled back once before and remember this. The Que is full can someone help?
#5 - July 14, 2010, 11:37 p.m.
Blizzard Post
Q u o t e:
I got hacked last night, My toons i guess are getting rolled back. But I cannot log on them. I have gotten rolled back once before and remember this. The Que is full can someone help?


Your characters aren't necessarily being rolled back, Zoey, because you haven't yet reported that the transfers and faction changes were unauthorized. The transactions were deemed suspicious or the payment failed so the characters were locked.

It appears a friend of yours reported the possible compromise of your account so that has been forwarded for further investigation but you may also want to report the unauthorized services specifically.

Faction Change
http://us.blizzard.com/support/article.xml?tag=factionchangeform
Paid Character Transfer
http://us.blizzard.com/support/chartransferwebform-us.xml

You can check the status of each transaction by following the links below.

https://www.worldofwarcraft.com/account/character-transfer-status.html
https://www.worldofwarcraft.com/account/faction-change-transactions.html

You might also want to take a look at the following link, it covers the compromise process as well as account and computer security recommendations.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1