5 day ticket with no asnwer

Q u o t e:
just wish to know if there's any problem with gm's online, cause by now i got a ticket opened with no response from last thursday...

It looks like your petition has been open for 3 days 8 hours and about 40 minutes, Phriel, and queue times are currently around 4-5 days.

I may be able to look into your issue myself but I'll need the name and realm of the character that sent the mail.