Secret Question Retrieval

#0 - July 13, 2010, 7:52 a.m.
Blizzard Post
My account was compromised and i sent a request for the security questions back along with my photo id. I got an email back today saying the issue was currently being worked on. How long will it be before it is resolved?
#2 - July 13, 2010, 8:40 p.m.
Blizzard Post
Q u o t e:
My account was compromised and i sent a request for the security questions back along with my photo id. I got an email back today saying the issue was currently being worked on. How long will it be before it is resolved?


That is hard to gauge, Borf.

I don't have numbers on that particular queue, but I'd give it at least 2 or 3 days min to hear back.
#4 - July 13, 2010, 8:53 p.m.
Blizzard Post
I see nothing that should inhibit you accessing this account, Borf.

It's not in a suspended status of any type - and that authenticator was removed on 7/9.

Since this has been reported compromised, you should have received at least one password change.
#6 - July 13, 2010, 8:58 p.m.
Blizzard Post
You do have access to the email registered to the account?
#8 - July 13, 2010, 9:08 a.m.
Blizzard Post
Well, if all you are lacking is a fresh password - that's an easy one :)

Please check that registered email in just a bit, one should come through.