Your Cutomser Service

#0 - July 12, 2010, 2:10 a.m.

41 and 44 minute wait time so i may upgrade to burning crusade,,, totaly un acceptable... Blizzard phone support is a bigger joke then Comcast, Verizon, and the DMV all combined... Who ever made the decision that a 40 minute wait time is ok, should be fired... I think you should show the players that support your company by giving them at least some basic human decency, when calling ur phone support. Making anyone wait on a phone for 40 minutes before even hearing anyones voice, is a failure on blizzards fault..

Orlyia

#51 - July 12, 2010, 6:03 a.m.

We aren't happy with wait times either and continue to address phone, petitions and queue times.

Not all that long ago, our Billing offices were available Monday through Friday, 12 hours a day, then they went to 7 days a week, then to 7 days a week, 13 hours a day.

I do apologize if waiting in a queue is frustrating, we know it is and are trying our best to get those times down.

Upgrading from a store box is always an option for your particular issue. What causes that can vary, and even calling Billing may not produce an answer to the cause, some we can tell, some we cannot. They usually can help, however.

I am happy to hear you did get upgraded through alternative methods.

Now, as to posting here on the forums. Please be mindful of your language and attitude here. We have a forum code of conduct that is rather strictly enforced. I'd hate to see your posting privileges removed from frustration.

Thanks.

--Orlyia.