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GMs, thank you for prompt restoration

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Xenthor
#0 - July 12, 2010, 1:47 a.m.
Blizzard Post
I was compromised on 07/06. Reported it almost immediately but damage was done. I figured i'd be waiting weeks to get my items back, but to my surprise my four compromised characters were fully restored today.

Thank you, bliz.
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Orlyia
#3 - July 12, 2010, 8:42 p.m.
Blizzard Post
Q u o t e:
Sadly, your one of the lucky ones OP. I got hacked and the guy used an authenticator. My friends warned me it might be a few weeks before they got my account back... Bliz had other plans. 2 months later they finally remove it only to tell me too much time has passed to get my gear back (regardless of a mountain of evidence in screenshots, dkp, and achievements). Please, don't praise Blizzard- they don't deserve it. Consider yourself lucky.


Please do not hijack other's threads, Shamu.

Your case was months old. Time can be unkind to restorations. That authenticator was removed 5/18, this appeared to have all happened around the end of February and this was no followed up on till June.

Promptly reported compromises tend to have very good outcomes, but the older they get the less information is available.

I see we did try to restore what we could for you and gave you a bit of gold to try to offset some of your other losses. I know that's not going to likely compensate for what you may have had - it's intended to help you get back on your feet and get your toons into a playable condition.