Can't log in to acct managment

#0 - July 14, 2010, 5:40 p.m.

I am unable to log into my acct management. I stopped playing wow back in February or March and have recently wanted to try start to play again, however when I try to log into my original acct to add time I get 'Login Failed', my acct is attached to an authenticator (hand held). I was able to log into the forums with the acct but no active characters to post with.

MÃ¯zz Grizzly Hills

Aredek

#5 - July 17, 2010, 4:31 p.m.

Can you try logging into the game client using your account information, Mizzb?

Aredek

#7 - July 17, 2010, 5:09 p.m.

Have you tried logging into the Account Management page after just receiving the "Pre-paid Gametime" message? If you have done so and are still unable to log in, please contact our Billing department to request that they assist you with this issue. Unfortunately, it does not appear as if I will be able to provide the necessary assistance to help restore your access to the game.

Billing can be reached using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 7:00 AM to 8:00 PM PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Aredek

#12 - July 17, 2010, 6:43 p.m.

Actually, the only reason why I have not responded to the other post is because I hadn't noticed it yet, Stonedbones. It sounds as if your Authenticator is currently out of sync and, like Mizzb, you'll need to contact our Billing department to see if they are able to assist you further.

I'm terribly sorry that I cannot offer more direct assistance in regards to this issue, folks!