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Account Locked or Mobile authen broken?

Forum Avatar
Starseeker
#0 - July 13, 2010, 6:40 a.m.
Blizzard Post
Ok last week my iphone broken and i lost my authenticator with it.
and i got a new one and use restore function to get my authenticator back.
but i can't login my account because i input wrong password until "too many attempts" show up.
so now i can't login my account (don't have msg "too many attempts" now have just login fail).

my character : Doraky
realm : Saurfang

my authenticator serial is : <removed>


p.s. i really can't call u guy because i stay in far away country and can't calling and pay my phone bill.
thank
Forum Avatar
Orlyia
#2 - July 13, 2010, 8:10 p.m.
Blizzard Post
It is very unwise to post that serial number in public, but it did point out the issue here.

When you reset the phone, it gave you a new one.

This is something only Billing can assist with I'm afraid. I do understand there are no supported 800 numbers for you, but have you ever tried a program such as Skype? Many of our international players use that - and dial our international number. Many good reports.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


You could also use this webform - although that may take just a bit longer.

http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26361
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Orlyia
#4 - July 13, 2010, 8:13 p.m.
Blizzard Post
Q u o t e:
can u try to unlock my account first so i will try to login again (resync authenticator)


Resyncing isn't going to help. You have a new serial number, in effect - you have a new authenticator.

The old one needs removed so this new one can be added.
Forum Avatar
Orlyia
#6 - July 13, 2010, 8:28 p.m.
Blizzard Post
The number you posted above is NOT what is on the account - and this isn't showing locked.
Forum Avatar
Orlyia
#8 - July 13, 2010, 8:36 p.m.
Blizzard Post
Q u o t e:
ok thank you i got it then.

ps. this account is belong to my friend if u check from above with Doraky account then
my authenticator broken for sure i will send information to remove my authenticator then.


Aye, I was checking that character/realm.

And your authenticator isn't 'broken' - just changed :)