I have a chargeback from a stolen credit card

#0 - July 14, 2010, 5:04 a.m.
Blizzard Post
I received the message below this morning. My account has been disabled. A month ago I was hacked and someone used a credit card to buy game time because the account was inactive. I reported the hacking and got all my stuff back fine. I also emailed blizz and notified them that there was someone elses credit card linked to my account and I asked them to remove it or do whatever they do because I know stolen cards are used sometimes and did not want to be liable. I very specifically informed them that this card WAS NOT mine. They removed it and everything was fine. I have since resubsribed with my own credit card. Now I have received a chargeback and my account has been closed till I mail them money!! I told them it was not my card!!! I have since emailed them again telling them the situation. Has anybody else dealt with something like this?? What can I expect to happen?? If they continue to insist I have to pay them back I will just move on to another game. I will not post money all the way from New Zealand to the states!! Can't they see the card wasn't in my name and is most likely not from my country?? This is not acceptable.

PS Im posting from a friends account because mine is disabled.

This is the email I received.

Access to the World of Warcraft account **********@GMAIL.COM-WOW1, has been temporarily disabled due to a dispute filed against the account's past payments. This dispute was filed by the bank, credit card company, or financial institution associated with the payment on the account.

As a result of this dispute, funds paid on the account were withdrawn from Blizzard Entertainment in direct violation of the account's terms. This is known as a "chargeback".

The total withdrawn by this chargeback(s) was: $14.99

If your charge is returned to Blizzard Entertainment for any reason, Blizzard Entertainment reserves the right, in its sole discretion, to suspend or terminate your access and your Account, as well as terminating this Agreement and all of Blizzard Entertainment's obligations hereunder.

The account is now considered by Blizzard to have a negative balance, and will be unavailable for play until any and ALL outstanding balances have been repaid to Blizzard. These funds can only be repaid via a United States money order for the full and EXACT amount of the disputed funds: $14.99

This money order must be made out to "Blizzard Entertainment" and MUST clearly list the World of Warcraft account name in question: **************@GMAIL.COM-WOW1

It should be mailed to this address:

ATTN: Billing & Account Services
Blizzard Entertainment
P. O. Box 18979
Irvine, CA 92623

We strongly suggest you use some form of tracking to make sure your mail gets to Blizzard Entertainment; we are not able to assist with lost inquiries. If we do not receive your package, we will not be able process your request. Once the money order is received and processed, Blizzard will unlock the account for play again, provided these instructions have been followed. Upon payment, Blizzard will also credit the account with play time equivalent to any paid subscription time that the account was locked out for (up to a maximum of 180 days).

This process to unlock the account is offered with this email is considered as a final warning: ***ANY subsequent payment disputes will result in a permanent closure of the account for repeated breach of the Terms of Use.***

Unless the above process is followed to get the money order to Blizzard, the World of Warcraft account in question will remain unplayable until said funds are received. Please do not reply to this email, as you will receive no further response. Be aware that Blizzard Billing representatives will NOT be able to provide any alternatives or expedite this process in any way.

Regards,
Billing & Account Services
www.blizzard.com
#2 - July 14, 2010, 6:48 a.m.
Blizzard Post
Can you list a character name/realm on the account in question, Del?
#8 - July 14, 2010, 1:41 p.m.
Blizzard Post
Q u o t e:
My main character is Selestus on the saurfang realm.
Thanks for the help I'm on holiday from uni and can't play wow :( lol


Thank you.

You should be receiving additional information on this through email sometime today, please do keep an eye out for it.

I am terribly sorry for this inconvenience.