#0 - July 13, 2010, 9:39 p.m.
This is my private single family residents, I have owned it for 35 years. It is NOT a P.O.Box. It is NOT a prison. It is NOT a military base. It is NOT a group home or any other kind of commercial establishment.
But, their system says they can not ship to my address!! (funny they have no problem getting the monthly fees for my five accounts from this address.) ((I have three sons and a daughter that also play))
I am not selecting the wrong authenticator, I make sure I have selected the US version, as we only have accounts on US servers and I live in the US. I make sure I am in the U.S. store as well!
I have tried calling for three weeks, I start calling five minutes before the support department opens and continue redialing for an hour each day, then repeat the process each evening an hour before you close. and for three weeks (some nearly 30 hours) of calling, yet I can not get through. your system cannot be that backed up. I have been calling non-stop today (for the last 2.5 hours) save but for a bio break and still there is an unending Que.
If anyone else treated their customers this poorly, they would be out of business in 30 days. There would be congressional hearings, there would be queries from a dozen diffident attorney generals hoping to get votes for their bid for Governor. But luckily for Blizzard, WOW is as additive as crack and we must put up with this really bad service. Because nobody cares, but the fools that play this insidious game. There is no reprise to the madding insanity, at least until someone else comes up with a better or even an almost as good as alternative.
Today, I sent my sixth email, but, suspect I will only wait seven to ten days for more worthless canned replies. Yes the others were replied to, but with absolutely worthless information not related to my problem. These replies make me believe that Blizzard's support program is an automated system and simply sends canned responses based on keywords from the subject line. I do not believe a human read my emails.
I have no hopes that blizzard will do any better with this latest request for help. But I thought in fairness to give them one last chance before I seek other avenues of redress. I know it is a waste of time to post my rant here because I have never in almost six years (since Oct 2004) received a reply or other help from a blue, (what can they do anyway, except ban me.)
Seeing this poor attention to detail in their most successful venture (Blizzard Entertainment), "Activision Blizzard, Inc" (NASDAQ: ATVI). Which is the U.S. based holding company for "Vivendi" their French owner (the deal completed this last week on July 10th) it's no wonder they are operating at such a low ROI. It only took three and a half years for them to close the 18.9 billion dollar deal. I wonder how soon before they sell to the Russians.
I did manage to find an email address for Lisa Jensen, Vice President, Global Public Relations, Blizzard Entertainment. But when I finished sending her my rant, I received a very prompt reply that she was on vacation until the 16th. which may be the problem at Blizzard, everyone must be on vacation. I mean they boast, 7000 plus employees at B.E. but you are not allowed to speak to one.
Alas I feel better, even though I have not and will not receive any assistance, I got a lot off my chest. Perhaps if I start a private server, I can get someone's attention? hey I got an idea, pay the support employees by the customer helped instead of by the hour. bet we would find them standing in Que waiting for us. That was unfair, I am sure the six support people they have, are working their asses off.
Joey C (me) you are a sick bastard! (is talking about yourself in the third person, a sign of psychosis?)
