Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

Account hacked / authenticator added

Forum Avatar
Aityr
#0 - July 15, 2010, 11:22 a.m.
Blizzard Post
as i am typing this, my account has been accessed by an unauthorized user and my characters are being logged in and out probbably being stripped of their gear and gold. also, an authenticator was added to my account which i did not add myself and i am unable to log in because of it.
if someone could lock my account and investigate this matter it would be greatly appreciated. i am currently trying to find out how my password and username were discovered by running virus/malware scans.
Forum Avatar
Orlyia
#2 - July 15, 2010, 11:33 a.m.
Blizzard Post
They were still actively in the account, so I asked this be locked for you, Aityr.

Please check your email for further instructions and a new password.

What is vital at this point is finding out how they obtained your password and ID. If that isn't determined, the chances of this recurring are VERY high.

This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109