Needs some love from Blizzard (plz?)

#0 - July 15, 2010, 10:41 a.m.

ok, so i was hacked and then 'consequently' banned for the actions of the hacker. that was sometime in April according to the guy on the phone and was during my 6 month break from WoW. I e-mailed Account Administration and after waiting 2 weeks received an e-mail saying that i had to talk to Billing and not Account Admin. i don't believe that it has taken you guys 2 weeks to say that to me. i also received 2 customer satisfaction surveys and you can guess how im going to fill those out now...

i have secured my account and i have secured my computer so all is well and safe. i just need to get my account opened again so that i can continue paying and playing this wonderful game. please can someone open my account for me. i would greatly appreciate it.

i am posting from a trial account i have recently made as i cannot login to my normal account as it is closed, hence my post. One of my characters' details are listed below.

Character Name: Insani
Character Realm: Aman'thul

Orlyia

#1 - July 15, 2010, 10:45 a.m.

They are waiting on a response from you on a security check, Insani.

That is for your protection, and not uncommon in a compromise. We want to make sure you are REALLY you, since someone else had been into this.

You should have gotten an email, but the point you are at now is this.....

STEP 2: RECOVER THE ACCOUNT
We now provide a secure website for you to verify that you have taken the appropriate steps to secure the account, your computer, and your email address. Please go to this site and follow the instructions:
http://us.blizzard.com/support/article/securitywebform

It may take a day or so to process that once received.