Ridiculous wait times for GM tickets

Please understand, Cavaron, though we would love to respond within moment of you submitting a petition or at most within an hour, our response times are based on a number of factors though the main one is the shear volume of requests we are receiving.

Please also note that we help with more then we ever have. We continually have expanded our services to assist players in ways that we previously have not been able to. This has the unfortunate side effect of increasing the time it takes to address petitions.

I feel it important to point out that the conditions of your subscription does not include speaking with a Blizzard representative within a certain time frame, or at all really. That doesn't mean that we don't want to help you as soon as possible though and we are working to improve response times so we can address every petition shortly after it has been entered.

I'd also recommend that you do not close out your petition. By abandoning it you essentially remove yourself from our queue system. By submitting a new petition you have moved to the back of the line again.

It should also be noted that though we do not prohibit against "pay per instance run" exchanged between players we don't endorse them either. If you participate in such activities you do so at your own risk, though we will look into any reports of a scam we may not be in a position to provide any restoration based on what happened.

Q u o t e:
Another question about their customer service, why would they edit my post, yet not post a response at all to the situation? Doesn't make a ton of sense.

Uncapping a post takes less time then looking into your post and formulating a response. Since posting in all caps would be a violation of our Code of Conduct I figured you would rather me correct the title instead of simply deleting the thread. :)

Q u o t e:
So you are saying that we pay $15/month and if we come across some bug that causes us unexpected disruption in the service we have no recourse, no way to remedy the situation? Our only option is to work around it or cancel losing whatever is left on our subscription.

Did i read that right?

That would depend on what the issue is, Irongnome, an unexpected disruption in the service is a touch vague.

If you are speaking about a "bug" there are multiple methods to report a possible bug in the game, Irongnome, but the solution to such a bug isn't made by our In-Game Support staff. It is sometimes collected by a Game Master and forwarded to our Quality Assurance Team or you can post in the Bug Report forum to report it directly. Once QA has investigated the possible bug they work with Development to implement an actual resolution to that issue.

This can take a few hours to several months, depending on the situation. Though we will do everything we can to resolve such situations as quickly as possible and if there is a temporary work around that a Game Master may be able to provide we will, but such issues are part of video games, especially MMO's of this size. I don't like linking to it, because most people know that even with clauses of protection we still will get the issue resolved as quickly as possible but if you wanted to check them out... section 14.

http://www.worldofwarcraft.com/legal/termsofuse.html