#0 - July 13, 2010, 12:04 a.m.
Alright, so apparently about a week ago my account had been hacked into. I was locked out of my account for 24 hours and MalwareBytes found malware in my computer, I removed it, and I logged in the next morning with everything looking perfectly fine (like I was not hacked)
A GM emailed me a few days later and said that a specialist detected items were taken from me, which I didn't notice until I looked in my bank, and some stuff did appear to be missing and I thought my gold level had gone down (although it was not 0 copper). Today, literally 20-30 minutes ago, I was spoken to by a specialist GM, who made it very short and sweet, told me to log off so he could restore the items, so I logged off, then a few mins later, logged back in, the GM was gone (as was my chat with him, I was not able to remessage him) and I had mail from customer support. I first logged into my alt char (level 69 druid) to see what was taken there, and all of my current gear was GONE, wiped out totally. I had 0 copper (previously had around 1k, give/take) and it was all gone. I had mail filled with level 50s items, and HFP quest items. I was absolutely baffled.. I switched over to my pally ( the one I am posting on ) and ALL of my pvp gear was gone, all of my honor was gone, and I was completely lost at this point so I refiled a petition. I was sent back a complete load of items to my paladin, half of it being AV armor scraps and the medals and storm crystals.. (of which are intended to not be in your bag upon exiting AV, as you all know).
So, what it appears that we have here, is a half-assed restore with no effort put into, hindering my playing experience. I really would like a GM to please tell me what happened on this forum or for them to dispatch one to answer my petition right away because this is absolutely ludicrous.. thank you.
