Old Account

#0 - July 10, 2010, 6:22 p.m.
Blizzard Post
Hi,

I de-activated my main account over a year ago, prior to the migration to the battle.net authentication system. I have recently begun following the Cataclysm news and have found myself looking at the possibility of returning. However, I have no way to access that old account. I know it's old WoW-login username and password, but I do not know it's battle.net login, and when I tried to attach that WoW-login to a battle.net login I just created, it said it already was attached to another account.

I have a inkling that the account was attached to my yahoo e-mail address which I was forced to delete when it got hacked. I'm not really sure what to do if that is the case.

The account, while it was active, was likely under my Dad's name, but I recently turned 18 and would like to put the account under my name. I understand if that's not possible, as he has no interest in playing anymore, I would still be following the ToS.

I have all of the login-info, credit card info, secret question answers, etc. that I would need to login to the account normally. Is there anything I can do to figure out how to obtain the account?

The old login name was [removed].

Thank you.
#1 - July 10, 2010, 6:31 p.m.
Blizzard Post
I encourage you to have your father call our Billing department so that he can help you retrieve the account and request that the name on the account be changed.

Our Billing department can be reached using one of the following numbers:

Billing and Account Services
    Live Representatives are available every day from 7:00 AM to 8:00 PM PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283

Alternatively, you and your father can complete the Terms of Use form found here:

https://us.blizzard.com/support/article.xml?locale=en_US&articleId=26361