#1 - July 16, 2010, 5:33 a.m.
Q u o t e:
It has been 4 days now since I reported my hacked account and all my characters where deleted.
my account still has not been fixed or any emails from a GM can I please get a up date thanks
plus is this good enough computer security to stop hackers
Hardware firewall , Kaspersky Internet Security 2011 and Malwarebytes' Anti-Malware
It looks like it has been a little over 3 days since your case was placed into the compromise queue, Angus. Queue times are currently around 4-5 days so you will likely hear something in the next day or two.
If you haven't already located how they likely compromised the account I highly recommend that following links for account and computer security.
Battle.net Account Security Awareness
http://us.battle.net/security/
Account and Computer Security
http://us.blizzard.com/support/article/30794
How to Identify Fake or Phishing Emails
http://us.blizzard.com/support/article/25133
Battle.net Authenticator
http://us.blizzard.com/support/article/24986
Good luck, Angus.
