Help...I think I've been hacked.

#0 - July 15, 2010, 11:38 a.m.
Blizzard Post
I just added a mobile authenticator a few days ago. Now when I try to log in it wont let me. But I just reset my password so it seems the authenticator code is the problem. Like maybe someone changed it to a different authenticator.
#2 - July 15, 2010, 11:41 a.m.
Blizzard Post
Q u o t e:
I just added a mobile authenticator a few days ago. Now when I try to log in it wont let me. But I just reset my password so it seems the authenticator code is the problem. Like maybe someone changed it to a different authenticator.


Did you update your phone by chance? Mobiles are unique in that the serial number CAN change with updates, etc. If that has happened you in essence DO have a new authenticator and Billing could help you get that number changed.

Now, Mobile's also sometime get out of 'sync'. There should be an option to re-sync in the application itself.