#1 - July 13, 2010, 7:46 a.m.
This may simply be a case of them needing to come back through the mail, Desisus.
There has been an issue lately where that can take awhile. Could you try relogging - totally out and back into the characters in question and checking their email.
I do see your petition here. If they still aren't in your mail, please do leave that open so this can be looked into further.