Was Hacked *All charecters Deleted*

#0 - July 13, 2010, 4:39 a.m.

i opened a Ticket roughly 4 days ago, Regarding my account being compromised password being changed and characters Deleted.

i used my Laptop to Reset the password, and login on this Toon, to Create a Ticket.
i have Cleaned my Home computer of the Trojan/Virus.

The ticket is Still open on the Toon, however it simply says that my Ticket has Been Escalated.
can i get some more information please? maybe even an Estimate on how long situations I'm in Usual go on for, you may not have the Information for my case, but how long does the Average Case takes?

Any information at all would be of great interest to me.
i just want my Characters and Items back :(:(

Orlyia

#6 - July 13, 2010, 8:55 p.m.

You do have an open investigation. Currently it's 3 days, 5 hours old.

At the moment, investigations on compromises are running about 5-ish days, give or take. Do remember that particular queue can go up or down time-wise rather quickly.

Your Specialist will email you with the results once this has been processed.