Nothing has been done - Blue Tracker

#0 - July 12, 2010, 6:54 a.m.

I reported that my account was compromised either June 21st or 23rd, i don't remember which. All my characters on every realm were deleted and my main, Doridra, was transfered to a trial account. It is now July 12th and nothing is on my account. I was told 9-12 days and it is now well beyond that. I have changed the email and password, added an authenticator, and reformatted. A couple days after reporting the compromise my account was then locked and i had to send in a signed paper and a photo id. What is taking so long?

Orlyia

#3 - July 12, 2010, 7:14 a.m.

This appears to have been assigned, so you should actually be hearing from a Specialist fairly soon.

I do apologize for the wait times.

Orlyia

#6 - July 12, 2010, 7:26 a.m.

Q u o t e:

Thank you very much and I also apologize for my impatience.

They will be able to tell what has been deleted right? Because I can't remember my toons names except for my main really

In a compromise situation (providing it hasn't aged to the point the records no longer exist) we can see pretty much everything that was done.

Sometimes if our timeframes are a bit off things can be overlooked - but that too can be amended.