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IRL friend and guildie is getting hacked

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Sukai
#0 - July 10, 2010, 2:51 p.m.
Blizzard Post
My friend is getting hacked but he is at work and can't do anything about it. He told me they added an authenticator to his account so he cannot get in and they are in the process of transfering his characters off the realm. I know I cannot access his account for him but can someone please freeze it or do something to prevent any further damage from being done. =(

His character name is Zillark on Shu'Halo realm.
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Aredek
#2 - July 10, 2010, 2:57 p.m.
Blizzard Post
I'm afraid that we cannot freeze his account at your request; however, you're welcome to submit an in-game petition so that an investigation into this issue can begin as quickly as possible. In the meantime, your friend will want to contact our Billing department to request that the Authenticator be removed from his account. They can be reached using one of the following methods:

Billing and Account Services
  • Email: [email protected]
  • Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

    Live Representatives are available every day from 7:00 AM to 8:00 PM PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283

Please have your friend review the following support articles thoroughly for helpful information on how to secure his computer and recover his account:

What to do if Your Account Has Been Compromised:
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794

Should either of you have any questions, please let us know.
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Aredek
#4 - July 10, 2010, 3:01 p.m.
Blizzard Post
Q u o t e:
They also cleared the GB of anything of value...angry guild master is angry.


Please let your guild master know we'll do our best to restore each and every item lost as soon as possible, Sukai.