Blizzard worst customer service bar none!

#0 - July 10, 2010, 2:39 a.m.

Seriously what is up with your methods for dealing with customers..........
WHen i first started playing WoW quite a few years ago i remember it was very good i had a problem and a GM would contact you in reasonable amount of time.

Fast forward to today and you are lucky to even get a personalbe response, last time i had a problem with blizzard it took me 5 posts to get a decent reply that addressed my issue.

NB The first response was not even adressed to the right person.....

It was only after my third response 'CAN I PLEASE NOT SPEAK TO A COMPUTER' which seemed to catch your eye. Also my problem was not fixed but i at least explainied why no action could be taken.

Also why over the past 2 years have you experiencedd a high volume of petitions ? every time you put in a ticket you have to wait upto a week to even get a computer generated response.
Honestly blizzard we are paying to play this, if you are ALWAYS experiencing a high volume why dont you hire more people to address these issues thats what a reputable company would do.

Secondly and the reason i am posting here is what has happend to my friend recently.

This is the guy that got me to play the game he has been a LOYAL customer since the start but clearly that means jack these days.

So anyway his account was hacked last Wednesday and had a authenticator put on it etc. The most amazing thing is the CUSTOMER SUPPORT NUMBER YOU CALL HAS BEEN BUSY FOR 3 DAYS???????????
You have to be honestly joking 3 days ? without even the capability to leave a mesasge and get Blizzard to call back (Oh wait sorrry that might cost you money).

He also has tried to contact you threw blizzard support (email) but to no avail (NO SURPRISES THERE) got the usual computer generated responses. But youd think with things as important as this you could have a hotline maybe you have 11million paying customers and u cant even provide 24 hour support.
Your bigger than some countries.........

What i really dont understand is Blizzard refers to taking action as soon as possible to limit the amount of changes a hacker can make.. How can we take action blizzard if we cant contact you ?

Also before you say get an Autehticator know this.

Blizzard is SOLD OUT of Authenticators and to make matters worse even when they were not recently unless your were living in the US you could not get one.

So lets sum this up in conclusion

Decides to buy Authenticator 2 months ago but cant........ Your sold out and also we dont live in US
Account gets hacked
Tries to call you over 3 days calling over a hundred times (Automated response we are exeperiencing a high volume of calls) no option to leave number.
Emails and follows blizzard guides on what to do, gets generic computed generated reply.
Replys to generic respone receives generic response......
So now its 4 days since the account was hacked and he still has not been able to contact you ?

Seriously Blizzard why ? why ? why ?

And to all you trolls this is all legit

PS Ill be quite happy to talk to a GM blue or anyone for that matter on why you have gone so down hill ?

#47 - July 10, 2010, 2:27 p.m.

Thank you for creating this post, Teahpo. We're certainly not satisfied with the level of service we're currently providing our customers, and we completely understand your frustrations with wait times and the difficulties reaching our representatives. To be frank, we currently assist with more issues than we ever have and the past, and players are frequently requesting our assistance. As a result, wait times have risen severely over the course of the past year or so, and some players are finding it increasingly difficult to speak with us as a result.

We are very mindful of these issues, and are actively working to: hire additional representatives; expand the support department; develop new "self help" methods to reduce the need to contact support; and create new resources to help our players keep their accounts secure. These things cannot come quickly enough, but each require time to implement and create. In the meantime, our current staff is doing everything in their power to provide you with as timely support.

Once again, I sincerely apologize for any frustration that has arisen as a result of your recent attempts to contact our Support department. We truly hope to provide you with the epic service you would come to expect to be provided with one of our products. Please send your friend our regards and let us know if he has any lingering questions we may be able to assist with on the Customer Service forum.

Best wishes and good luck.