Account Banned/ Possible Hack

#0 - July 9, 2010, 8:50 p.m.
Blizzard Post
I am posting this for a friend: Character name Maghammer: Server-Hellscream!

My friend Maghammer was farming ore because he was low on gold. He farmed roughly around 150 ore and posted it on auction hoping some money. Later on that afternoon which was on Wensday July 7 his computer crashed due to Windows 7 problems. Thursday he reloaded Windows 7 to his computer. Loaded and Updated World of Warcraft. When he attempted to log in he found that his account had been banned. After looking at the email, it said, "it was banned for exploiting the economy." Not sure how this happened but he was just farming ore and he has emailed blizzard and tried calling blizzard to find out the problem. There as not been any response. Is it possible for a hacker to give a virus to crash a computer for him to abuse the account? A Blue response would be appreciative. Thank you and have a nice day.
#6 - July 10, 2010, 2:37 p.m.
Blizzard Post
It does appear as if some unusual activity may have occurred, Eldonir. Your friend has done the right thing in emailing our Account Administration department, though. Please have him take a few moments to review the following resources for additional information on how to secure his computer and report his account as compromised, though:

What to do if Your Account Has Been Compromised:
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794

Should either of you have any questions regarding this process, please let us know.