I've been hacked - Blue Tracker

#0 - July 14, 2010, 12:39 p.m.

Well, i logged into my WoW account... To find that all my gear was missing on one of my toons, and his gold, i was then suddenly D/ced and when i attempted to log back in it said "Authenitcator code" (enter the Authenticator code) Which i never requested. My password on my Email has also been hacked. Also i got a bunch of spam mail from blizzard... a few days ago, that said something about the beta... i thought it was legit it seemed like it, it took me to the battlenet site, so i logged in and sent in my OPT for the Beta.

Also! the email that was hacked (changed password) was the Email i first used to create the WoW account when i merged with battlenet i used a different email, and when i log in the Battlenet email is the one i log in with. I still have access to this Email.

Is there anything i can do to get my account back? And or My characters gear if they havent been deleted?

Orlyia

#5 - July 14, 2010, 1:34 p.m.

I'd go through all the information below carefully, especially the bits on security.

If you are back in control of the account - parts can be skipped, such as contacting Billing.

----------------
If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.

Orlyia

#7 - July 14, 2010, 1:43 p.m.

They don't normally bother to change back the email, although it's not terribly uncommon for them to remove the authenticator at stages.

Whether that's ALL the keyloggers on your system, well - no way for us to know. It's quite possible to have multiple infections on the same system.

I'd personally recommend if you found 21 - keep looking with other scanners, there is likely more.

Orlyia

#9 - July 14, 2010, 2 p.m.

Q u o t e:
Oh, is there a way for me to get back my Items,Gold ETC?

You need to submit a request for an investigation, Portal. That's all in the links I provided above.