Temporary Ban - Not restoring access?

#0 - July 10, 2010, 6:12 p.m.

So I received an email from Blizzard yesterday.

Q u o t e:
An investigation of the World of Warcraft account XXXX has produced evidence that the computer(s) used to play the account are infected by a virus, Trojan or keylogger.

To protect your privacy and security, we have temporarily disabled the account for a 24 hour period.

The 24 hour period has since come to an end, however access to my account has not been restored. This is not the account in reference.

The account in reference is my new RAF account. Character: Haitlol on Lethon

Aredek

#1 - July 10, 2010, 6:26 p.m.

Hey there, Ani.

Did you receive an email stating that your password has been reset as well?

Aredek

#3 - July 10, 2010, 6:32 p.m.

Q u o t e:
Yes, I got that email saying that my password was reset and to click the link to choose a new one; 6 minutes before I got the email saying the account was temporarily locked.

I can log into my battle.net account. But when I click the account that I want to log into, it says...

Can you try logging into the game client with this information before attempting to log into the webpage?

Aredek

#5 - July 10, 2010, 6:38 p.m.

Welcome back, Ani! Let us know if you have any other questions. :)