Unauthorised authenticator

#3 - July 9, 2010, 2:46 p.m.

I'm afraid that you will need to contact our Billing department directly to request to have the Authenticator removed, Zanither. Calling our Billing department is often the quickest method by which to have this done; however, you're welcome to email them or use their webform if you would prefer.

Billing and Account Services

Email: billing@blizzard.com
Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

Live Representatives are available every day from 7:00 AM to 8:00 PM PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283

While you're waiting for them to assist you with this, please take some time to review the following resources dedicated to helping you secure your computer and recover your account:

What to do if Your Account Has Been Compromised:
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794

If you have any questions along the way, please let us know.