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Password keeps getting changed. Please help.

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Thankor
#0 - July 8, 2010, 3:45 p.m.
Blizzard Post
Yesterday I made a post about my password getting changed multiple times (not by me). And each time it got changed none of my gear or characters where deleted.
I followed all the instructions that where listed, and even got a malware scanner. I ran several scans on my computer and nothing was found. However today when I tried logging on wow, once again my password was changed.

More Details:
I have not opened any suspicious links in emails or on the internet.
The name of the scanners I used are Norton 360 (Virus), Windows Defender, and Malwarebytes (malware).
On my computer I also have Ad-Aware which I did not use.
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Aredek
#4 - July 8, 2010, 4:13 p.m.
Blizzard Post
It appears as if your computer's security is still compromised or the malicious party who compromised your account also has access to your registered email address. I suggest running various malware scanners while you have the game client opened to the World of Warcraft login screen, Thankor. Once you are absolutely certain you do not have any malicious software installed on your computer, please create a new registered e-mail address and link it to your Battle.net account to ensure the compromising party is not able to request password resets. For additional tips on how to secure your computer and request reimbursement, please visit:

What to do if Your Account Has Been Compromised:
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794

Should you have any questions, please let us know.
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Aredek
#6 - July 8, 2010, 4:27 p.m.
Blizzard Post
Q u o t e:


How to I change my current email I use in wow to a new one? And I ran the scan with the client open and nothing was found.


You will want to create the new email account, log into http://us.battle.net, and select "Change E-mail Address" near the top of the page. :)
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Aredek
#8 - July 8, 2010, 4:53 p.m.
Blizzard Post
If you are unable to log into Account Management, you will need to contact our Billing department using one of the following numbers to recover your account:

Billing and Account Services
    Live Representatives are available every day from 7:00 AM to 8:00 PM PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283