7 days with no GM response to my ticket.....

I gathered mats for Footpads of Impending death, found a person advertising he could make them in trade. gave him the mats for the boots, he made them, i put up a tip and he required that i pay a much larger tip for his "crafter's fee". which he never mentioned at any point. he then never traded me my boots and has probably at this point sold them. i put in a GM ticket with this exact message, 7 days ago. i have yet to receive any response to my ticket and am starting to get very upset at how long this is taking to even get a response.