How long for character restoratoin?

#0 - July 7, 2010, 9:29 p.m.

Today i got hacked. My guild mates realized i wouldn't have been online during working hours and notified bliz, and the account was locked down. I have recovered the account but they managed to completely strip two of my toons and our guild bank to the bone. I have opened a peition in game and asked for restoration to a point before the hack took place. Anyone know how long this takes?

Thank you

Vrakthris

#4 - July 7, 2010, 11:21 p.m.

Q u o t e:
Full character restores can take up to 10-12 days.

Actually, our teams have managed to reduce the queue times for compromise investigations. :)

They are currently around 4-5 days.

I do see that this issue has been reported and forwarded for investigation, Xenthor, I'd also encourage you to check out the following links for account/computer security advice.

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

How to Identify Fake or Phishing Emails
http://us.blizzard.com/support/article/25133

Battle.net Authenticator
http://us.blizzard.com/support/article/24986