Far be it to expect....

Q u o t e:
To actually expect they finish their "maint" early. In fact, I am willing to bet this will be yet another tuesday were we get updates every hour after the 11am window closes that "update coming at X"

I wonder i(since the last 3 or 4 tuesday have ran WAY over, blizz will credit time to our accounts? Or even IF.

Given that we still have about 45 minutes before maintenance is scheduled to be complete, don't you think it might be just a tad premature to grab a trumpet and jump onto this particular wagon?

Just a little?

Q u o t e:


Troll: 1

Malkorix: 0

amidoinitright?

He wasn't trolling. He's participated in other threads to explain his legitimate concerns about the maintenance period.

I know it can be tough to tell sometimes, but not everyone that expresses a seemingly extreme opinion is trolling.

Q u o t e:
I wanna work for blizzard, if I spoke to a customer that way at my job I'd be fired :(. I envy you sir for being able to call out people for whining. BRB puttig in an app.

If you would like to express your perspective regarding my moderation style, please feel free to send an email to wowgmfeedback-us@blizzard.com.

By way of explanation, I chose to take a playful stance regarding a post which was inappropriate in its tone and was specifically designed to drum up ill will before the event in question actually occurred. I'm sorry if you were offended.

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So feel silly now? Just a little?

Its every Tuesday, but you would think you would know not to jump up and defend 45 mins early either. We your players, the ones you somtimes think are not very smart, know alot about the game we play and the company that provides it.

Just a little.

Not really. There was every indication that the realms were to come up on time, and an issue was located at the last second.

The post in question was still posted in advance, and with a hostile tone. On another note, I've been personally tracking maintenance periods over the past year and a half, and in the majority of circumstances the realms are up on time, or early. That tends to occur less often in the wake of a patch, or when a large number of changes are taking place though.

Q u o t e:
Blue, how about instead of defending poor customer service, you take the unsatisfactory tone of your customers upward in the company, perhaps to customer relations, pr, or someone who instead of defending these now consistent extended periods, and issue apologies that have meaning and some explanation behind them.

And I take great offense to my posts being called "hostile" - I am an unhappy customer and I am showing my dissatisfaction in the forums YOUR employer provides. If your employers does not wish to hear complaints, take the forums down.

Actually, we welcome constructive feedback. This isn't a 'complaints forum' though, and the appropriate place to provide such feedback, and the best method to be heard, is via our Suggestions forum. Contrary to popular belief, it is not a 'dumping' ground, and it is read on a regular basis.

The issue with your original post was that you expressed concern before there was something to be concerned about, in a method that was intended to stir up the ire of other players =/. At this point, you've been vindicated, much to our mutual chagrin - since you'd probably prefer to be playing, and we'd all prefer that the realms were already up and running smoothly.

I think I owe you a personal apology, however. What was intended to be a tongue in cheek reminder not to jump the gun ended up generating more conflict than necessary.

Q u o t e:
Again, thank you for the personal apology.

You're welcome!

Q u o t e:
I find it truly amazing, that every place I have ever worked in IT, that I was always held to such high standards and did it well, yet when I am on the other end of expecting high standards, not only do I not get them but I am not even allowed to expect it let alone make a complaint about it? But again, that is not what it is about. This is about a little bit of honesty, disclosure and decorum on Blizzards part treating their customer with a little decency and assumption that they are adults (or at least adults paying for the service) and provide information other than they "clear as mud" "we extended the outage" notices.

I understand your perspective, but ultimately, those working to resolve the issues are not the same individuals that post on the forums. Their time is better suited to resolving the issues that occur, and they are always busy with something or other.

Ultimately, it's not intended to be a matter of disrespect, but rather, efficiency. These explanations ultimately wouldn't serve our players, aside from satisfying some curiosity. While some have the necessary training and background to understand the particulars, many don't. Ultimately, providing the information itself in a timely fashion (i.e. that maintenance is delayed) becomes more valuable than the particulars. Not to mention that there are other reasons why specifics aren't shared, such as security concerns.

I hope that this helps shed a little light on the subject, and I'll end this thread with your post. Thank you for your understanding.

And perhaps, just as for grins and giggles, given some sugar to make the medicine go down by throwing a frost emblem at people "hey, sorry for the extended downtime, here is a frost emblem" - kinda like a free desert at a restaurant that was late bringing your dinner out. But, for blizzard, doing somrthing like that would cost nothing and gain them everything. And believe it or not, would win over a lot of people who were upset about the outage. Where it angers me is Blizzard makes no attempts at any of this. No explaining, no apologies, let alone no kind of scrap to its players.

Again, thank you for the personal apology.