Main account hacked.

#0 - July 5, 2010, 7:41 a.m.

My account was hacked just a couple of hours ago and he only just a few minutes ago. I'm currently on a 2nd account and was observing him running around on my characters.

The main character it was on was ObÃtuary, Nagrand server. I can't log onto that account because they attached an Authenticator to it when I did not have one. The reason I did not have one is because I only came back within the last few days and haven't played in a while. I've logged on maybe 5 times since I've been back and have not downloaded any dodgy programs, dodgy websites. or shared account info. I'm really at a lose on how it happened.

Can you please at least lock them out from my account for the time being? Thank you for the help.

Orlyia

#1 - July 5, 2010, 7:50 a.m.

You should be able to get into this account - they actually removed that authenticator themselves.

I'd recommend immediately changing your password, doing full system scans, making sure your email is secure (and not forwarded), then changing your password again.

There are likely damages which you'll also want to report ASAP via an ingame petition.

Since they aren't in at the moment, and you should have access, I'm hesitant to lock this account. That does require extra steps to get unlocked. Looks like they aren't on and the damages have been done already.

This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109