I'm floored... always had great CS with Blizz

#0 - July 2, 2010, 8:45 p.m.

...but wow. This one takes the cake.

During ICC10 the other night I looted an Oxheart thinking it might be an upgrade. Never equipped it, never enchanted or gemmed it. Logged off with over 1h30m left to trade.
Did my research, wasn't much of an upgrade, so I decided to trade it to a friend who there for his offspec.
Turns out he got keyloggered and his accounts were compromised. So he couldn't log them.

Anticipating that the timer would expire on the trade I submitted a petition immediately asking to transfer it to him ASAP b/c he couldn't log in.

So I log in to game, and see I have a reply. Wow that was fast, but ok.

In short it was "I'm sorry we can't do this b/c the item trade timer has expired" etc.

Now I was kinda miffed b/c I submitted the ticket well within the time for it to transfer...

Ready for the kicker?

I opened my bag and there's still 34 minutes on the timer on the weapon to be transferred.

Really Blizz....

That's pretty damn poor and lazy. Not sure how you write this off to anything other than the person who read the ticket was too lazy to ever look into it.

Ticket was submitted on this account, on this character. Needless to say I'd like someone higher up the food chain to look into this.

/sadface

Malkorix

#13 - July 3, 2010, 2:50 a.m.

Q u o t e:
Apparently I finally got escalated to someone who actually looked into it. And guess what... item transferred.

Bravo GM Rhaokrin.

Too bad it took almost 6 hours of frustration and having to petition multiple times.

Im genuinely sorry for the confusion, Hunde. It appears that the Game Master in question believed that the item expiration had expired prior to your first petition, and this seems to have been a misunderstanding. If indeed that had been the case, the item would not have been eligible for transfer. Even so, this was a rather unusual situation, though I'm very glad to hear that it was ultimately resolved.

We are constantly striving to improve the service we offer, and fortunately, errors are rare. Still, your feedback is the best way for us to hear of your experiences and improve. If you would like to help us further in our quest for epic customer services, if you are so inclined, please tell your story via email at [email protected]. That is the most appropriate locale for a concern of this nature.