GM Ticket, 4th day and still no answer

#0 - July 8, 2010, 7:06 a.m.

Hello, I have opened a ticket regarding my account being hacked and I am going on day 4 and still have not received any kind of response. I have edited my ticket to change what I need to address with the GM staff as well as emailed them. My account was compromised last Friday and I ticketed it the same day. I got an email saying that they have concluded the investigation and I should have everything back, however I am missing most of my tank set as well as 56 frost badges and 2k gold.

Am I able to get this back? I am mainly concerned about my frost but the fact that I cant get anyone to talk to unless I wait 45 minutes on the phone is really incredibly frustrating. Any help you could provide or light you can shed would be appreciated.

Vrakthris

#1 - July 8, 2010, 7:16 a.m.

Though no restoration is ever guaranteed, Tankastrophy, we will do our best to repair as much of the damage as possible. We always strive for 100% percent recovery if we can.

It looks like your request to take another look is in queue, my best guess is that your issue should be resolved fairly soon. They will look for the missing badges/gold and if they can verify its loss they should be able to restored it. You'll be contacted as soon as they are done.

Good luck!