Formal Complaint

#0 - July 2, 2010, 8:54 p.m.

Authenticator Key Locked

To whom it may concern,
I recently added an authenticator to my account. I mistyped it a couple times and now I am unable to log into battle.net or WoW because it has been "locked". I've tried calling billing/support but at all hours of the day the phone lines are full. I've tried emailing billing/support but have yet to receive any answer at all. Please any answer at all from a blizzard employee so that I know I'm not paying to not be able to log into my account. Thanks..
~Kyle

Malkorix

#11 - July 2, 2010, 9:34 p.m.

Q u o t e:
Authenticator Key Locked

To whom it may concern,
I recently added an authenticator to my account. I mistyped it a couple times and now I am unable to log into battle.net or WoW because it has been "locked". I've tried calling billing/support but at all hours of the day the phone lines are full. I've tried emailing billing/support but have yet to receive any answer at all. Please any answer at all from a blizzard employee so that I know I'm not paying to not be able to log into my account. Thanks..
~Kyle

I'm sorry to hear that you might have experienced some issues with your Authenticator, Prosu. I understand that getting through to our hold queue via telephone can be a bit of a challenge at the moment, but patience, persistence and a handy finger on the redial button should serve you in good stead.

Also, may I ask which specific error message you receive when you attempt to log into the game client?