Authenticator lock please lock this thread

#0 - June 26, 2010, 8:10 p.m.
Blizzard Post
Friend was recently lock out of his account via the Authenticator lock. Don't know whether it is a sync issue or what happened. As a precautionary measure the password was changed and the computer scanned (nothing came up). Just wanted the lock reset. Tried several calls to billing with no luck (already know about spamming redial and pressing 1, just a bit annoyed by it all). sent an e-mail that is several hours out now (heard it can take several days). One of the characters on the account is Quota on Llane.

Also the account is not active so he cannot post on his own.
#8 - June 29, 2010, 11:19 a.m.
Blizzard Post
Q u o t e:
Friend was recently lock out of his account via the Authenticator lock. Don't know whether it is a sync issue or what happened. As a precautionary measure the password was changed and the computer scanned (nothing came up). Just wanted the lock reset. Tried several calls to billing with no luck (already know about spamming redial and pressing 1, just a bit annoyed by it all). sent an e-mail that is several hours out now (heard it can take several days). One of the characters on the account is Quota on Llane.

Also the account is not active so he cannot post on his own.


I'd follow up on this later, Manetheren.

Llane is on the list for extended maintenance. With the realms unavailable, we can't get into look at them either at the moment :(