Internal Mail Database Error (Need a Blue)

#0 - July 3, 2010, 4:19 p.m.
Blizzard Post
I posted this issue in Technical Support several hours ago, however I was just advised that this might be the forum that my problem belongs in.

Around 4am EST, I noticed that I lost the ability to collect items from my mailbox in game. Any attempt to collect gold or items gives the message: Internal Mail Database Error.

Additionally, I am suddenly unable to log out or exit the game.

I have deleted my WTF, Cache and Add-Ons (every single one). I have rebooted my computer several times since.

Strangely, this problem is only affecting one of my accounts; my other account which is primarily Alliance and linked to the same battlenet does not experience any of these issues. I have tested one, then the other, then both simultaneously via dual-boxing. Only my Horde account has the problem.

For reference, this person had the exact same problem:
http://forums.worldofwarcraft.com/thread.html?topicId=24401792504&sid=1
Therefore, it is not related to the last patch.

Upon further testing, I see that I cannot list items on the ah or use items or skills in any way; an attempt to hearth or cast Power Word: Shield, for instance, gives me the error "Another Action Is In Progress".
#1 - July 3, 2010, 4:22 p.m.
Blizzard Post
It sounds as if you have become de-synched from the realm, Aurelie. I encourage you to force-quit the game by pressing Alt-F4. Once you've done that, please let me know, and sit tight for just a few minutes without logging back into the character.
#3 - July 3, 2010, 4:29 p.m.
Blizzard Post
Q u o t e:
I am now disconnected; Thank you for the prompt reply :)


You're welcome, Aurelie. Can you log into your character once more and tell me if you continue to experience these issues? If so, don't worry, there are still a few things left to try. :)
#5 - July 3, 2010, 4:33 p.m.
Blizzard Post
Q u o t e:
Aredek, I don't know what magic you worked, but thank you. Everything is working now, I'm thrilled. Thank you very much.


You're very very welcome, Aurelie. I'm glad we were able to resolve this issue fairly quickly. :)