#0 - July 1, 2010, 6:08 a.m.
As noted in our previous thread we are aware that purchased pets and mounts such as the Wind Rider Cub, Gryphon Hatchling as well as the Celestial Steed are not immediately appearing in player mailboxes once redeemed.
The matter continues to be investigated in an effort find the cause of the delay and to speed up the delivery of these items. As previously stated these pets and mounts are eventually being delivered, they are simply taking longer to arrive in-game.
Though we do not have an estimate on when this issue will be completely resolved, we will continue to provide updates when they become available.
If you are experiencing this issue please reply to this thread with the following information:
- Pet or Mount purchased
Date of purchase/Code Redemption
Though we do not have a sure fire workaround for this issue we will try to push a few shiny buttons to see if we can hurry it along. It has proven effective in some situations though not all.
If you do receive your pet/mount and could edit your post stating that it has been received that would help greatly.
To ensure that this thread remains on-topic and easy to read, we encourage you to refrain from posting additional or unrelated comments. Thank you all for your patience.