Unknown Authenticator. .

#2 - June 30, 2010, 1:48 p.m.

Q u o t e:
Will some blue please remove the authenticator on my account? This is getting quite annoying. I'm just going to stop using the internet

Well, I was going to ask this be locked for you - but it's already suspended due to what it was being used for.

The authenticator is gone.

You should get an email on that suspension.

What you need to do is take this time to find the security breach that allowed them to obtain your password and ID. If that isn't found, the chances of this happening all over again are VERY high.

I'll post full instructions below, but it's the security and recovery bits that are going to be important here.

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If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.