Customers want a Resolution

We want the same thing as well replenishment of game time equal to time removed due to patchs, maintainence, and other issue etc that cause customers the inability to access the very service they pay for that is outside the scope of what typical downtime should be.

Note: Credit in the form of cash deos not compensate for down time. Credit in the form of additional service for downtime deos compensate!

1) Since when can customers pay on a day to day basis and not be charged for days that dont play?
- NEVER
2) Since when do customers get re-imbursed for the harrasment and spam they recieve in-game?
- NEVER
3) Since when do customers get re-imbused for the lack of availability in a service they pay for monthly, quarterly or yearly?
- NEVER


[NEXT STEPS] Possible avenue of Resolution if issue's not resolved;
1) File complaint with Better Business Bureau
2) File complaint with State Authorities Regarding Business Practices and Charges of Sales Tax on Mediums that have no physical aspect.
3) File complaint Consumer Affairs and Local/National News

4) Considerations to File a Lawsuit, did due process occur and was any attempt at resolution made?

Our concerns are that of paying customers, no matter if we directly pay for services or someone pays for our service(IE parents, loved ones)

Thank you for your time,
Sincerly waiting for Resolution

Note [Clicking accept means you read and accept the terms of EULA and TOS]

Q u o t e:
Folks, a number of the responses thus far in this thread are not appropriate and fall into the category of trolling. If you do not wish to participate in the conversation in a constructive way please refrain from posting. I do not like handing out suspensions so please don't force me to.


--------------------------------------------------------------------------------
Q u o t e:

We want the same thing as well replenishment of game time equal to time removed due to patchs, maintainence, and other issue etc that cause customers the inability to access the very service they pay for that is outside the scope of what typical downtime should be.

Note: Credit in the form of cash deos not compensate for down time. Credit in the form of additional service for downtime deos compensate!
--------------------------------------------------------------------------------



I am sorry, Treaskorne, but we do not generally provide compensation for scheduled maintenance and only have done so when such periods have gone well beyond what we consider acceptable. This happens from time to time and you can find evidence of this credit by visiting your Account Management page under payment history.

Please understand that maintenance as well as other downtime is factored into your subscription fees. The fees you pay does not guarantee a 24/7 up time.

It is also important to note that the extended downtime is required to improve the overall performance of those Battlegroups and to prepare for the upcoming expansion.



--------------------------------------------------------------------------------
Q u o t e:
[NEXT STEPS] Possible avenue of Resolution if issue's not resolved;
1) FIle complaint with Better Business Bureau
2) FIle complaint with State Authorities Regarding Business Practices and Charges of Sales Tax on Mediums that have no physical aspect.
3) FIle complaint Consumer Affairs and Local/National News

4) And the least wanted of all File a Lawsuit
--------------------------------------------------------------------------------



You are welcome to do what you wish, Treaskorne, but you may want to fully review our EULA and Terms of Use so you are able to speak with those entities with the appropriate knowledge.

http://www.worldofwarcraft.com/legal/termsofuse.html
http://www.worldofwarcraft.com/legal/eula.html

And also:

Why the Downtime Every Tuesday?
https://forums.worldofwarcraft.com/thread.html?topicId=89429867&sid=1

Unfortunately this thread will need to remain locked. The In-Game Support department does not determine when or if compensation will be provided. If you wish to see compensation of some kind provided, Treaskorne, the appropriate way to do that is to post in the Suggestion forum.

--------------------------------------------------------------------------------
Customer Service Forum Representative
****
Let's go and poke it with a stick.

Please understand I know where to locate and how to locate a button, link, text frame etc.
In regards to checking Payment History: I have yet to notice any change to number of days granted by purchasing gametime, which was and is a 30day card. Understandably there are times to which Blizzard must conduct business in a proper manor. And software/hardware must be updated to maintain a valueable service. However this process could be streamlined to which deos not negatively impact customers for long periods of time such as this. Moreover there should be an automated system to credit not money but game time relative to which was lost should that down time exceed a certain amount per week or month.

Thank you for your time, and as per the TOS & EULA I will be sending this letter to Address listed for resolution. And at which point should no timely response be received, the next legal avenue will be followed.