PISSED OFF

I queued with some friends for a RANDOM DUNGEON and we ended up in Oculus. We landed on a ledge and I dismounted my bronze drake and for some reason it kicked me out of the instance and from the group. Okay, it was a bug, it happens, no big deal. I reentered my group and the dungeon and finished but when I got to the end I didnt get my 4 bonus Triumph Emblems or my bag of gems. So I opened a ticket politely explaining what had happened and asking for my items to be mailed to me. IT TOOK A WEEK AND A HALF TO GET A RESPONSE!! And when I log in and finally see the ticket? The GM claims because I didnt join as a random (obviously the moron didnt read the part where I said I was kicked out of the dungeon) that I wasn't entitled to the items. [removed] Read the ticked you idiot! What the hell you get paid to just ignore the details of my ticket like that? Bite my ass and do your job Blizzard. [removed]. Queueing for randoms as a DPS takes 20 minutes MINIMUM in my battle group. Four badges is actually a big deal for me but I DONT see how its a big deal for your GMs to PAY ATTENTION TO WHAT THE TICKET SAYS! Seriously?! We pay MONEY for this every month?! Thanks for nothing you worthless [removed].


Edit: Im going to be sending some emails out with this complaint, given I doubt they'll care much to check this thread. Good night WoWers.