#36 - July 13, 2010, 7:34 a.m.
Q u o t e:
OK what about mine? ive had a post open for about the same amount of time my ticket has been open... (3.5 days) and ive called 2 times and made multiple tickets on both of the realms i play on and should i send an email too? im about ready to scream! i just want to play my rogue! is that to much to ask?
What about your what, Jbz? This thread is about a petition that was visible to the OP for around 3 weeks and appeared to not have been answered.
Your petition has been open for 2 days 9 hours and 5 minutes. Unfortunately, our overall queue times are around 4-5 days at the moment, your request will be addressed as soon as possible. You don't need to call, Technical Support can not help with character restore issues, though they did submit a petition on your behalf, Billing is also unable to help directly. An e-mail will not speed up the process, it will simply add to the overall pile of petitions, e-mails, webforms, etc... that we handle daily.
To play your Rogue is not too much to ask, but I hope neither is waiting for your turn for assistance.
We do have policies in place to address these issues though. Afterall, we understand that people may make a mistake and we want to help when we can, but these things take time.
Character's don't generally delete themselves so the likely scenario is you deleted it, you allowed another person access to the account (i.e. friend, sibling, etc...), or the account was compromised. Unfortunately if it was compromised it likely happened beyond the period in which we may be able to provide much restoration, if any. So, because we to help when we can we will likely just restore the character outright. If we can do this it will be restored exactly how it was when it was deleted though, any items deleted, disenchanted or sold would not be recoverable I'm afraid.
You should be contacted in the next couple of days, I don't see anything to indicate that we wouldn't be able to help but they will let you know.
Good luck.