Hacked ealier - unauthorised authenticator

#0 - July 1, 2010, 12:31 p.m.

Hi,

I was hacked earlier today and have made sure my computer's secure. I've reset my battlenet password, but the hackers put an authenticator on my account. Can I please get these removed?

Also, I'm not sure if this is possible but it seems as though I was hacked from my iphone? I logged into battle.net earlier today on my phone and it was after this that I was hacked. I reset my password (it has a colour in it), again from my phone because it was all I had access to at the time, and the hackers changed my password again after that using my new password.

Now that I have access to my computer again I have a completely new password.

I have checked the programs & processes on my computer, I've used ad-aware, spybot, microsoft security essentials, and process checker and there is nothing malicious on my pc.

Thank you :)

Tegraine.

Orlyia

#2 - July 1, 2010, 12:35 p.m.

I'm not aware of a way to do it through a phone, but that's not saying there may not be one.

If your iPhone is jailbroken, that could enter in a whole host of potential issues because that takes off security features.

See if you can access this now with your latest password. I'd also highly recommend getting the mobile version for your iPhone to protect this as well.

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

Orlyia

#5 - July 1, 2010, 12:48 p.m.

Q u o t e:
ouch my bank toon, Allinde on Azjol lost about 40k gold, and toons are missing numerous things. do i just get this looked at through an in-game ticket?

Yes, a petition will get a restoration investigation started.