Restoring lost items and characters.

So this is actually my third thread. Anyway, like I said on my previous threads, I was hacked but now that I have recovered my account and blizz was able to remove the authenticator I would like to restore my lost items/gold and characters.

I read the article about restoring lost items but I am not quite sure if there are any regarding lost items due to hacking. So does that mean all that I've worked for won't be restored? By the way 2 of my level 80s have lost there items as well as everything in my bank alt.
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20457

Another thing, my DK, Postacio was transferred to another server (will post the original message later) and after that my DK was no where to be found after I sent a message to blizzard regarding how I did not made that transaction.

Original transaction that I found on my mail.

"Hello Kyle,

The Paid Character Transfer for the character POSTACIO on the PROUDMOORE realm has been completed successfully. This is for the World of Warcraft account ***************.


- The transfer has moved this character to the Ner'zhul realm. The character should be available for play on the destination realm the next time you log in to World of Warcraft.

Each character transfer costs $25.00 USD (not including applicable local taxes). Please note that your card has been charged at this time. If you complete transfers for additional characters beyond the above, you will be charged $25.00 (plus applicable tax) for each additional transfer.

To review the details of the character transfer and to view past transactions, please sign into the Paid Character Transfer Transactions page at this link:
https://www.worldofwarcraft.com/account/character-transfer-status.html

On the Transactions page you will see a table of characters on this account who have transferred realms. Keep in mind you can also return to the Transactions page at any time to view the status of your available, pending, and past transfers.


If you have questions or concerns about the Character Transfer procedure, we invite you to please visit the following links:
- Character Transfer FAQ: http://www.blizzard.com/support/wowbilling/?id=abl02008p
- Character Transfer Disclaimers: http://www.blizzard.com/support/wowbilling/?id=abl02101p
- Billing & Account Services Customer Support: http://www.blizzard.com/support/wowbilling/

Please note that Blizzard representatives will NOT be able to accelerate the transfer process for you, but will be happy to answer any general questions you may have about the service.


We thank you for using the Paid Character Transfer service, and for playing World of Warcraft!

Regards,

The World of Warcraft Support Team
Blizzard Entertainment
http://www.blizzard.com/support/wowindex/"



Then 3 days later I received a mail from blizzard that it is not guaranteed that my character might be not restored.

"Also note that restoration of any kind is not guaranteed. While we make every effort to verify your loss there are times where restoration is not possible. We sincerely apologize for any inconvenience you may have been caused."

So I would like to know if there were any people who had a similar case that were able to restore there toons as well as lost items/gold.