Ruin Battlegroup BG server

#3 - June 28, 2010, 12:45 a.m.

Q u o t e:
Well since its not centered around a named server, its the entire battlegroup that really doesn't work. The realm I am on is fine. Its the BG server.

Actually, Urtotem, yes it does. The Report Lag feature tracks where you are at the time of your report so if you are experiencing latency only in a particular area that information is forwarded to our Realm Technicians to aid them in their investigation.

If you are unfamiliar with this feature it is located by clicking on the Help Request option. This option is located in the small navigation tray near the bottom of your screen and symbolized by a red question mark icon.

This will bring up the In-Game Knowledge Base window, a database full of support articles for your reference. Four options will also appear towards the bottom of the window:

Selecting the Report Lag button will open up a new intractable window in which you will be asked to specify what type of latency you are experiencing. You will be able to select from the following options:

After you click on one of these options, your report will be issued immediately and the selection will result in a confirmation window which will be displayed for your acknowledgement. If more than one form of latency is being experienced, a report can be issued in each appropriate category. These reports will not be accompanied by a Game Master interaction, but instead will utilized as a diagnostic tool by our Realm Technicians to help potentially identify underlying causes of latency so that they may be addressed.