Love an explanation. - Blue Tracker

#0 - June 27, 2010, 7:54 p.m.

So i submitted a ticket about a week ago, maybe a just over. I got the email today and it stated that they couldn't find ANYTHING wrong/missing/stolen etc etc. with my account. I would love to know how you miss around 15,000 gold stolen, and all my Paladins gear disenchanted with tons of stuff taken out of the bank on multiple toons.

The only problem i can see is that it could have happend anywhere from Jan 1st - begining of June, due to the fact that i was in a car accident and in the hospital for months. Hence the reason i was inactive so long, but i specifically asked the GM i talked to and explained the situation and he said it was NO problem at all.

So now i assume i have to re-do all this crap all over again and wait another week to 2 weeks?

So i ask, how the hell do you guys miss that?

Malkorix

#22 - June 28, 2010, 10:32 p.m.

Q u o t e:

So should i re-submit a ticket?

UPDATE: I just looked at my Pally on the armory and it said under recent activity that i was on May.2/2010, i was in the hospital at this time so this is obviously when i got hacked. That's only just about 2 months ago.

Indeed, and when you do, please include that May date. While investigations are thorough, if the time frame during which a compromise might have taken place is extensive, then it's possible that information may have been missed. These investigations are hardly automatic, and in fact, they're amongst the most in-depth, complex and difficult services we offer our players.

It's also worth noting that the compromise may have taken place within a different time frame. While we do our utmost to help, restoration is never guaranteed and elapsed time can play a significant role in whether restoration is possible =/.

Good luck! I hope we're able to lend a hand.

Malkorix

#24 - June 28, 2010, 10:34 p.m.

Q u o t e:
It's only been 2 months and multiple people have said they've had stuff restored way longer.

Just to clarify, the only login I can locate prior to May occurred in January =/. So, it's possible (though hopefully not the case) that this occurred substantially more than two months ago.