Ruin Battlegrounds are lagging a lot.

We are aware of the reported that have been made regarding Ruin Battlegroup latency. Please continue to use the Report Lag feature when experiencing this issue as it helps our Realm Technicians to investigation and address such reported.

This feature may be located by clicking on the Help Request option. This option is located in the small navigation tray near the bottom of your screen and symbolized by a red question mark icon.

This will bring up the In-Game Knowledge Base window, a database full of support articles for your reference. Four options will also appear towards the bottom of the window:

• Talk to a GM
• Report Issue
• Report Lag
• Character Stuck

Selecting the Report Lag button will open up a new intractable window in which you will be asked to specify what type of latency you are experiencing. You will be able to select from the following options:

• Loot
• Auction House
• Mail
• Chat
• Movement
• Spells and Abilities

After you click on one of these options, your report will be issued immediately and the selection will result in a confirmation window which will be displayed for your acknowledgement. If more than one form of latency is being experienced, a report can be issued in each appropriate category. These reports will not be accompanied by a Game Master interaction, but instead will utilized as a diagnostic tool by our Realm Technicians to help potentially identify underlying causes of latency so that they may be addressed.

We understand the frustration that these types of issues may cause and also understand that the Lag Report feature does not provide feedback regarding your reports. Please rest assured that these reports are taken seriously and are investigated appropriately.

If we, those of us who moderate the CS forum, are able to provide additional information we will though it is important to note that this is not information we are normally provided. Most available updates regarding a specific realm or Battlegroup will be provided in the Service Status forum.

http://forums.worldofwarcraft.com/board.html?sid=1&forumId=11113

Q u o t e:

However, by utilizing that feature, you have done all that you can on your end as far as reporting it to the proper individuals.

Additionally please understand that we want everyone to be able to play with as little latency and as much stability as possible. We would much rather have you be able to access all aspects of the game and be enjoying yourself then not being able to play or being frustrated while you do. Not to mention it is in our best interest to make that happen whenever possible.

These matters tend to be fairly complicated though as not all latency is the same or has the same root cause nor does knowing about something make it easier to find the cause or the resolution. The Report Lag reports do help with that though. They help pinpoint when, where and what type of latency is being experienced. Along with reports from other characters they help create a picture of the whole.