Battle.net Real ID / Parental Controls

Q u o t e:
I've been trying to add a friend of mine on the Battle.net Real ID system, but it hasn't been working for me. I know that I'm doing it correctly, but I suspect that it's not functioning properly on my account because my mom enabled Parental Controls on my account a couple years ago, well before Battle.net came to WoW. I'd like to know if my access to the Battle.net Real ID is disabled by default because of that.

I believe that, if Parental Controls were enabled for a Battle.net account when Real ID was launched, the "Enable Real ID" in the Parental Controls panel was unchecked by default—just as a precaution.

Now, since Parental Controls are already set up on your Battle.net account, you can visit https://us.battle.net/account/parental-controls/retrieve.html to generate a recovery email. Please note that this feature will send recovery steps to the email address originally set up to manage Parental Controls. I know this email address may be your mom's, so in the event that you no longer have access to the Parental Controls email, go ahead and contact Account Services for assistance (http://us.blizzard.com/support/article/contactbilling). Our representatives will be happy to assist. :)